Privacy Policy

London Couples Clinic respects your privacy. To comply with GDPR and to protect your privacy we provide this policy explaining our online information practices and the choices you can make about the way your information is collected and used when visiting our website. This privacy policy applies to the London Couples Clinic website which is located at https://londoncouplesclinic.co.uk

London Couples Clinic will:

  • Hold your information confidentially and securely;
  • Never sell, rent, or lease your personal information.

London Couples Clinic will:

  • Adhere to this Privacy Policy;
  • Promote this Privacy Policy internally so all counsellors and the practice manager abide by it;
  • Keep this Privacy Policy accurate and up-to-date.

 

Types of information we collect

There are two types of information that London Couples Clinic collect online:

  1. Personally identifiable information supplied by visitors to our website;
  2. Non-personal information gathered as visitors navigate through the website.

Personally identifiable information

Personally identifiable information is information that can be directly associated with a specific person or entity, such as name, telephone number or email address. We collect personally identifiable information when you voluntarily provide us with your information via completing call back request (which is a type of form) on our website. We will require you to provide your name, email address and mobile phone number.

The valid lawful basis that we rely on in order to gather personally identifiable information is our commercial interests specifically to be able to contact you to complete the call back request initiated by you.

It is not necessary to provide any personally identifiable information in order to browse our website.

Non-personal information

London Couples Clinic routinely gathers non-personal information, including how many people visit this website, the pages they visit, where they come from, how long they stay, their IP address* and the type of browser they used while visiting. None of this information is used to identify you personally. It is only used so that we can understand where a user spends time on our website, what they may like or dislike and what we can do to improve their browsing experience. It gathers this information via cookies and without any personally identifiable information. Occasionally London Couples Clinic may have a server log which is a file that tracks if something goes wrong when loading content on our website. This helps us identify which pages or links may be broken.

Non-personal information is gathered through the use of cookies, web beacons and web server logs.

A cookie is a small piece of information that a website sends to a visitor’s computer and which is then stored on the visitor’s hard drive.

A web server log is a file where website activity is stored. Every time a visitor requests a file or web page an entry is made into our server logs. These files include the HTML files and their imbedded graphic images and any other associated files that are transmitted to website visitors. Log files can be analysed and summarised by another programme.

Although London Couples Clinic uses cookies and web server logs we do not know who any visitor is.

How we use your information

Personally identifiable information

We will keep your information within London Couples Clinic except where disclosure is required by law, e.g. to government bodies and law enforcement agencies.

Non-personal information

London Couples Clinic may use the non-personal information we collect in order to understand how you and other visitors use our website, for system administration and to enhance our content to improve your experience when using this website.

 

Access, accuracy and opt-out rights

London Couples Clinic will make every effort to provide you with access to your personally identifiable information so that you may review, update or correct that information. To protect your privacy and security, we will also take reasonable steps to verify your identity before enabling you to view your data and/or make corrections. If you submitted personally identifiable information to London Couples Clinic and would like it removed or modified please contact us at rebecca@londoncouplesclinic.co.uk. We will use reasonable efforts to comply with your request.

If you do not want London Couples Clinic to gather non-personal information about you and/or place cookies onto your desktop, you can generally change your cookie and other security settings on web browser. You may also use browsing in incognito mode which erases all cookie and session information once you close the browser. All capabilities and functions are system and browser dependent and are not controlled or owned by London Couples Clinic. For more information, please consult your web browser documentation. Please keep in mind that if you choose to prevent London Couples Clinic from placing cookies onto your desktop you may not be able to utilize the full functionality of this website.

 

Links to other sites

This privacy notice does not cover the links within this site linking to other external websites. We encourage you to read the privacy statements on the other websites you visit.

Other Important information

If you have any questions that are not answered by this policy or would like more information about any aspect of this policy, please contact us at rebecca@londoncouplesclinic.co.uk

London Couples Clinic reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications on this privacy policy.

This privacy policy was last updated on 27 June 2018